I have sent in multiple emails to the company and once more tried to navigate the company's telephone system to speak with a human. I have not received any notification whatsoever as to why my account was banned. Shortly after I posted my post I tried to log into my account and found I was banned. I posted a comment on Mawith my opinion that Kyodan did not deserve the accolydes that he received as an employee of a company who failed its people, as a community manager that failed to mange the community. Kyodan's responses were 'cookie cutter' comments that failed to impress the community. If you will recall MMOBomb did an interview with Kyodan regarding the hacking epedemic and customer service fiasco. My account was eventually restored, however no details regarding the hacking, no follow-up regarding the identity theft- what, if anything, the employees of Rappelz were able to find that I could then pass on to the authorities.įast forward to Friday Mawhere I, still patiently waiting for a response from Gala, notice on the game's website a 'goodbye thread' for a GM named Kyodan leaving the company. Jason, the Rappelz employee, advised me that the company was in the middle of a new epic that was to be released soon and therefore they lacked the resources at that particular time but upon release people would be moved around in the company to handle the problems. It seems as though the hackers obtained my personal information via the weak security of Rappelz and then attempted to purchase items with my credit card. The third party website advised me that my order had been rejected. I advised "Jason", in/around the middle of November 2011, that not only was my account hacked and items stolen, but that I received an email from a third party website where they sold in-game money (rupees). It was only after I had sent out emails to individuals in several different Gala-Net/Gala-Lab offices, including the board of directors, management from other Gala enterprises, that I finally received a telephone call from an individual who identified himself as "Jason" the "community manager". After multiple failed attempts to speak with a human I ended up playing the "press 0" game and leaving messages for random employees at the company's Sunnyvale, CA location. I lodged several complaints to Gala-Net at around this time via email and telephone. I was hacked in/around the beginning of November 2011. While other games want to hear feedback, Gala and its Rappelz community managers and forum moderators seem to punish their players for offering criticism. I have been a vocal venter throughout this time, making complaints about Rappelz on the game's forum to draw attention to the problems and hopefully bring about change. In the last two years I have noticed a substantial change in the management of the game community and the game community itself. I have been a dedicated, loyal customer of Gala-Net for five years, playing their USA version of the free to play game Rappelz.
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